Delivery
How much does UK delivery cost and how long does it take?
Standard delivery is 2-3 working days if your order is placed by 2 pm.
We offer a free UK shipping service for all orders over £75 to Mainland UK.
Our next working day shipping service is priced at £9.99 to Mainland UK. Orders must be placed by 2pm.
If you have any queries regarding your delivery destination please contact our customer services team on 0141 280 9457 Monday – Friday 8.00am to 5.00 pm or e-mail us on sales@graham-ei.com
Are you able to deliver outside of the UK?
We are sorry but due to the different electrical requirements of the products we sell, we currently only deliver within the UK.
What are working
days?
Working days are classified as Monday to Friday and exclude bank holidays.
So if you place an order with us on a bank holiday Monday before 3pm your order
will be despatched to you the next day and using standard delivery you should
receive it on Thursday.
How do I know my
order has been despatched?
Once we have despatched your order we will e-mail confirmation that it has left
us including the delivery number of the order, which you should use when
contacting us in the case of any queries.
If we are out of
stock
If we cannot fulfil any part of your order we will always try and contact you
to discuss availability. We do advise a good contact number and email address
when registering so that we can contact you only with important stock or
delivery options.
My order has not arrived
In the unlikely event that your order does not arrive please contact our customer service team on sales@graham-ei.com or phone us on 0141 280 9457 quoting your dispatch number reference.
Please note business hours are Monday – Friday 8.00 am to 5.00 pm.
My order has
arrived damaged
If an item has arrived damaged, please contact us within 48 hours of receipt of
the order and we will arrange for the damaged items to be collected and
replaced.
The easiest way to arrange for the goods to be returned is to email us on: sales@graham-ei.com or phone us on 0141 280 9457.
Please note business hours are Monday – Friday 8.00 am to 5.00 pm.
I am missing items
from my order
Graham Electrical Innovations aim to despatch your total order in its entirety
in one consignment. In exceptional circumstances, we may not be able to do this
due to stock availability. In such a situation we will notify you and will let
you decide if you want to proceed with the order.
If, when you receive your order, you have not received all of your items, please check the delivery note to make sure it was in that consignment.
If it is listed on the delivery note please contact us within 48 hours of the delivery on sales@graham-ei.com or phone us on 0141 280 9457 with the delivery reference number and missing items.