Delivery

How much does UK delivery cost and how long does it take?
Standard delivery is usually within 2 working days if your order is placed by 2 pm.

We offer a free UK next day shipping service for all orders over £75 to Mainland UK.

If under £75, our next working day shipping service is priced at £9.99 to Mainland UK. Orders must be placed by 2pm.

If you have any queries regarding your delivery destination please contact our customer services team on 0141 280 9457 Monday – Friday 8.00am to 5.00 pm or e-mail us on sales@graham-ei.com

Are you able to deliver outside of the UK?
We are sorry but due to the different electrical requirements of the products we sell, we currently only deliver within the UK.

What are working days?
Working days are classified as Monday to Friday and exclude bank holidays.
So if you place an order with us on a bank holiday Monday before 3pm your order will be despatched to you the next day and using standard delivery you should receive it on Thursday.

How do I know my order has been despatched?
Once we have despatched your order we will e-mail confirmation that it has left us including the delivery number of the order, which you should use when contacting us in the case of any queries.

If we are out of stock
If we cannot fulfil any part of your order we will always try and contact you to discuss availability. We do advise a good contact number and email address when registering so that we can contact you only with important stock or delivery options.

My order has not arrived
In the unlikely event that your order does not arrive please contact our customer service team on sales@graham-ei.com or phone us on 0141 280 9457 quoting your dispatch number reference.
Please note business hours are  Monday – Friday 8.00 am to 5.00 pm.

My order has arrived damaged
If an item has arrived damaged, please contact us within 48 hours of receipt of the order and we will arrange for the damaged items to be collected and replaced.

The easiest way to arrange for the goods to be returned is to email us on: sales@graham-ei.com or phone us on 0141 280 9457.

Please note business hours are  Monday – Friday 8.00 am to 5.00 pm.

I am missing items from my order
Graham Electrical Innovations aim to despatch your total order in its entirety in one consignment. In exceptional circumstances, we may not be able to do this due to stock availability. In such a situation we will notify you and will let you decide if you want to proceed with the order.

If, when you receive your order, you have not received all of your items, please check the delivery note to make sure it was in that consignment.

If it is listed on the delivery note please contact us within 48 hours of the delivery on sales@graham-ei.com or phone us on 0141 280 9457 with the delivery reference number and missing items.